What is excellent customer service?

I attended a 3 day workshop on customer service recently. Have learnt alot, disagree with some, agree with a couple. But what really impressed me was the many interactive games that were being played.

Game 1
The moment class was addressed, our trainer asked us to picked cards and on the count of 3, carry out the sports action shown on the card. It is actually tactfully telling us that we have to mix around and reshuffle our seatings. It was really funny seeing everyone doing an action each.

Game 2
Having introduced ourselves, we formed into 2 teams. Each team is to send a representative to sit in front of a blanket, which segregates the 2 group. On the court of 3 when the blanket is dropped, you are to shout out the other party's name. Manz, it was really hilarious because most of the time when the blanket was dropped, we just blubber and started laughing. Haha...

Game 3
This was more of a coordination and teamwork game. Passing balls to each other in sequence.

Game 4
Blow wind blow. Blow what? Blow all those that wears specs! What was funny about this game was that we can see people who don't even need to change seats moving! Haha... like guys who wear skirts, girls who are 'man'... haha...

Game 5
We were all asked to hold 'hands' using ice cream sticks. The mission is to without letting go of each other, we are to convert a face in circle to a face out. And guess what! I was the one who solved the riddle! London bridge is falling down.... yeah!

Game 6
Competing against another group, we were asked to pass balls to each other in sequence again. But the challenge is to complete passing 3 balls seperately in 15 seconds. Then 3 seconds. My group won.. with honour.. haha... we managed to think out of the box. That's what made us the champion.

All in all, it may sound very dry in writing, but when we actually play, it's fun. You will not know how it truly feels until you experience it yourself.

It's all about teamwork and passion!