I was feeling cold so I requested for a change in seats. Not only did they allow the change, they provided me with a shawl to further warm myself. Felt so at home! Food was superb too! I had triple mushroom soup, amatricana pasta and a pacific dory. Yummy! Delicious! Heaven! Seriously, it's been quite awhile since I've had such good food. All waiters and waitresses there were very attentive too. They attended to my every request in less than 10 seconds. And when they could not, they apologised repeatly, making your presence known in a very subtle manner. I enjoyed it. Totally satisfied! Ratings: 4.5/5

Yesterday was miraclously a service day. I went to Starhub to change my mobile phone. (Bought a Sony Ericsson 850 WHITE! Cool!) Though I have to walk from their sales shop to their customer service centre which were a few shops away, I did not grumble. Both sales associates attended to my needs with a smile and were very polite. This is the kind of service I'm looking for. They may not be grib talkers, may not be outstanding in appearance, may not provide top excellent service, but the feel that I got while interacting with them left a very deep impression. Yes, I may forget the person and what happened, but I will not forget the feel. (Another extract from Mitch Albom)